Level 3 Diploma in Total Quality Management (TQM)

What Will You Learn?

• Introduction to Total Quality Management (TQM)
• Fundamentals and history of TQM
• Core principles of TQM
• Benefits and challenges
• Quality Management Systems (QMS)
• Key components of QMS
• ISO standards and their implementation
• Auditing techniques
• Continuous Improvement Strategies
• Lean and Six Sigma methodologies
• Tools for quality improvement (e.g., Pareto charts, Fishbone diagrams)
• Case studies in continuous improvement
• Leadership and Teamwork in Quality Management
• Role of leadership in TQM
• Building high-performing teams
• Communication strategies for quality improvement
• Customer Focus and Satisfaction
• Understanding customer requirements
• Measuring and improving customer satisfaction
• Customer relationship management (CRM)
• Performance Measurement and Analysis
• Key performance indicators (KPIs)
• Data analysis techniques for quality improvement
• Benchmarking best practices